No one, including the weatherman accurately predicts lake conditions the day before a scheduled trip. We make the sole decision on the morning of the trip regarding lake and weather conditions. Do not expect cancellations due to potential conditions prior to the morning of the trip. If we cancel an outing due to inclement weather or poor lake conditions, we give our customers the option to reschedule their trip. If a trip cannot be rescheduled, a full refund will be made. There are no weather refunds given on multi-day rentals or package deals.
Cancellation and Rescheduling Policy
Please understand that this policy is designed to help us keep our fleet as modern as possible for your enjoyment. For this reason, coupled with the short rental season, we use the following policy:
- 15 days prior to your reservation you may cancel and receive a full refund, minus a $25 processing fee.
- 14-7 days prior to your reservation you may reschedule within 30 days, minus a $25 processing fee, but will not receive a refund. If you fail to reschedule within those 30 days, we will not offer a refund.
- 6-0 days prior to your reservation you may not reschedule or refund.
We only accept cancellations via email: email@example.com.
For security reasons and to comply with New York State laws regarding boat rentals, the PHOTO ID and the Credit Card used to make the reservation are required at check-in. If you fail to bring either of these we cannot allow you on the boat and will not provide a refund. To secure your reservation, the reservation is charged in full to your credit or debit card at the time you make the reservation. A credit card and boater information is taken for every reservation and is kept on file regardless of the method of final payment or the use of any gift certificate, charitable donation, or coupon. You must indicate at the time you make the reservation if you are using a gift card, charitable donation, or coupon.